Merchandise shipping with Free Shipping will have this value of the shipment deducted from the credit being issued to the sale. Shipping expenses include the original freight cost to the client. The customer is responsible for all freight charges incurred with the return or exchange. Damaged, lost, or missing claims must be made with the carrier you shipped the returned with. It is the responsibility of the client to ensure the package and retrieve a tracking number with a signature requirement from the carrier to protect from loss. Failure to do so may result in assessing the customer an additional rebox fee for original product package damage. Do not write the RMA number on the original product package and take care to prepare the box for shipping back to us adequately. All Returns must have the RMA number displayed on the return shipping label. Items that fail or are damaged due to customer abuse, negligence, or improper installation techniques are not returnable under any circumstances, so please take care of the parts while they are in your possession. All returns must be sent with a copy of the original receipt, explanation of the problem, and Return Merchandise Agreement Number marked clearly on the outside of the package the returned product was shipped. We do not accept RMA requests through email, fax, or voice mail message. Items found to be used, installed, not resalable, or not in the original product packaging or damaged, will not be credited, and the item will be returned to the customer if requested, at the client's expense. Upon inspection, items found to be unused, uninstalled, in resalable condition, and in original undamaged packaging will be credited less the 20% restocking fee and associated outbound freight costs. All returns are assessed a 20% restocking fee. Items returned without an RMA number or using an expired RMA number will be refused. Failure to notify us within 14 days will forfeit your right to a refund or exchange. You must call for an RMA number before making any return! To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department within 14 calendar days of receiving the item to generate a Return Merchandise Authorization (RMA) number (determined by the CarriersTracking info). Policies | Order Cancellation Policy | Privacy Policy
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